Southwest Airlines Call Center (New Mexico)
Class Actions/Representative Actions
Employee customer service representative filed a FLSA collective action alleging FLSA overtime violations against a nation-wide airlines’ call center employees. Employee alleges that she, along with similarly situated customer service representatives, were not properly compensated for all overtime hours worked, including but not limited to time spent booting up and shutting down computers, and opening/closing programs on a daily basis. Lead counsel on this case is Kennedy Hodges LLP.