Case: Advanced Call Center Technologies (January 2015)
Settlement Amount: $2.45 Million
(Class Settlement Has Been Approved)
Case Type/Status: Recent Settlements
Customer service representative alleged minimum wage and overtime violations against a nationwide call center corporation for its failure to properly compensate them for time spent working off-the-clock while booting up and shutting down their computers and relating programs on a daily basis. Case settled for $2.45 million.